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الخميس، 20 سبتمبر 2018

Dismal customer service adds to woes over British Gas complaint

Teletubbies

Some of your queries are relatively easy to sort out. They usually involve a problem or mistake and once I point it out to a company, it usually tries to respond positively.

But then there are the complaints that go on for months and often don’t even make it to this column as I can’t persuade a firm to see sense and play fair.

DF sent me a long and impassioned email back in April in which he reported: “Our daughter has almost been driven to a nervous breakdown over all this”.

He wrote: “I am writing to you as I have run out of options to help us with a dispute with British Gas.”

He told me his daughter applied for a green deal grant offered by British Gas in partnership with the local authority to insulate her Plymouth house in 2015. Things began to go wrong right from the beginning, he said, as workers put up scaffolding that perforated a flat roof. That led to water pouring in, ruining a recently plastered ceiling.

He continued: “Over the past three years, there has been a whole catalogue of incidents and accidents that our daughter has documented relating to poor and shoddy workmanship, from workmen falling through a window and shattering the glass and then replacing it with glass that didn’t fit properly to pouring surplus concrete down drains and then denying culpability.”

He said that in the past year damp has appeared in many of the rooms “and despite the fact we have tried to contact British Gas to discuss this, we never seem to get the same person twice.”

“I spoke to Laa-Laa, the customer service manager, then to Dipsy”

I got in touch with British Gas and, after an investigation, the company told me: “We have repeatedly engaged with [DF’s daughter] to address her concerns, which have been ongoing since 2015. We have attempted to agree a fair resolution with her, even though at times we have struggled to recognise some of the facts and circumstances portrayed.

“An independent third party has also assessed the issues referred to but, regretfully, their recommendations and conclusions were also declined by her. We will continue to do all we can to help bring this matter to a close.”

That was back in May. The good news is that after my intervention the family was contacted by the firm. The bad news is that it was just the beginning of another sequence of merry dances, which have so far led to no positive conclusions.

DF takes up the story (I’ve changed the names of the British Gas workers to Teletubbies as their actions seem symptomatic of the company).

“We were contacted almost immediately after your intervention by [Tinky Winky]. He gave many assurances and said he’d call within a week to report what was happening. After we emailed and phoned him several times with no response I spoke to [Laa-Laa], the customer service manager, who promised to look into things.

“In June we had a telephone call from [Dipsy] saying he was now taking over and was definitely going to sort it out. Hearing nothing, in mid-July I wrote outlining our concerns. At the end of July, I had a call from [Po], saying she was now dealing with it!”

By August, DF was talking about taking legal action, which he’s still considering. I thought the company’s actions since I had been in touch had been dismal, so made a last appeal to British Gas, telling it: “I can’t see that I have any other option than to list the terrible customer service DF has experienced on top of the original problems as a warning for other customers, unless you can come up with a more positive solution.”

Sadly, British Gas didn’t respond. You have therefore been duly warned.

OUTCOME: A series of disasters worsened by British Gas’s dismal response

 

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A Glut of Retail Jobs Means Higher Pay and Better Benefits for Workers


Major U.S. retailers are scrambling to find workers to fill a record-high number of job openings, and that’s a good thing for current and potential employees.

As the holiday hiring season approaches, job openings in the retail industry are already at record levels. According to the latest Bureau of Labor Statistics (BLS) data, the retail industry had an unprecedented 835,000 job openings in July — the highest number since the BLS began tracking this statistic in December 2000.

Anticipating a strong holiday season, employers are adding hundreds of thousands of additional seasonal jobs into the mix as well.

Filling these job openings is the biggest hurdle the retail industry faces, according to Evan Armstrong, Vice President of Government Affairs at the Retail Industry Leaders Association. The RILA represents the largest retailers in the U.S. — Walmart, Target, Costco, Walgreens and many others.

The labor shortage is a big problem for retailers. But for average retail workers?

“That’s good news,” Armstrong said. “There are a lot of employers out there competing for them.”

The stiff competition for labor leads to better schedules, wages and benefits for workers. For example, Target, which plans to hire 120,000 additional seasonal workers,  is offering starting hourly wages at $12, with a $500 gift card bonus for workers hired after September.  The company also plans to increase all beginning wages to $15 an hour by 2020.

In June, Costco hiked starting wages to $14 an hour. Both full- and part-time hourly workers are eligible for health care, dental care, dependent care, 401(k) and several other benefits, according to its website.

Gap Inc. announced Monday that it is looking for 65,000 seasonal workers. The company has encouraged job seekers to show up at any Gap Inc. store or distribution center to apply for a job (including its related brands: Banana Republic, Athleta and Old Navy).

“The truth is,” Armstrong said, “there are just not enough people to work all the jobs that are open right now.”

So large companies are trying these creative and innovative methods to attract employees. Armstrong said that they aren’t only competing among themselves, but the retail industry as a whole is competing with the gig economy for labor.

Younger workers, especially, are attracted to the “work-when-you-wanna-work” aspect of the gig economy.

“The gig economy is providing so much more scheduling flexibility,” Armstrong said. “Retail is trying to catch up on that.”

Armstrong thinks that the seasonal benefits retailers are offering could be a play to attract a new wave of employees to remedy the overall labor shortage in the retail sector. Over the past year, retail wage growth has outpaced that of other industries. If the intense competition among retailers continues, employees can expect benefits to keep getting better.

“Retailers are getting folks in the door in the seasonal space,” Armstrong said. “Then they can retain them throughout the rest of next year.”

Adam Hardy is a reporter, editorial assistant at The Penny Hoarder. He writes about careers for The Penny Hoarder’s Make Money vertical. Read his full bio here, or say hi on Twitter @hardyjournalism.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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Baby, I Can See Your Halo Ice Cream Is Free on Sept. 22


The first day of fall is Sept. 22, and that means…

Free ice cream?

Yes, you read that right: You can celebrate the first day of fall with an entire pint of Halo Top ice cream for free.

Halo Top Is Giving Away Free Pints of Ice Cream This Saturday

Although the promotion is in celebration of the brand’s latest seasonal flavor, pumpkin pie, you don’t have to be a pumpkin lover to enjoy the deal. This freebie is available for all 25 dairy flavors and all 14 nondairy flavors.

And you don’t have to feel guilty if you destroy an entire pint in one sitting, either, because all Halo Top flavors are 360 calories or less per pint.

To get your free ice cream, print out your coupon from this page on Sept. 22. Just be sure to use it quickly, because it will only be valid for one day.

State laws prohibit the promotion of free dairy products in California, Colorado, Kansas, Louisiana, Nevada, Tennessee or Wisconsin. If you live in one of these states, you can still get a free pint — it just has to be one of the dairy-free flavors.

Now bring on the fall season — and the free ice cream!

Jessica Gray is an editorial assistant at The Penny Hoarder. She’s having a hard time choosing between Halo Top’s pumpkin pie, s’mores, peanut butter cup, oatmeal cookie, red velvet, cinnamon roll, chocolate-covered banana, black cherry and pistachio flavors. Decisions.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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Jeff Bezos Announces He’ll Open Free Preschools in Low-Income Communities


Amazon founder and CEO Jeff Bezos owns The Washington Post and Whole Foods, and now he’s venturing into the realm of early childhood education.

Bezos announced via Twitter that he and his wife, MacKenzie, plan to open a network of nonprofit preschools in low-income communities. They’ll be financed through the Bezos One Day Fund, the business mogul’s new charity. Bezos is committing an initial $2 billion to the fund, which will also be used to support organizations that help homeless families.

Bezos said the preschools will be high-quality and modeled after Montessori schools, which share an educational approach that encourages student independence, uninterrupted blocks of activity time and having classrooms with students of different ages.

The Amazon CEO plans to form an organization that will operate the preschools.

“We’ll use the same set of principles that have driven Amazon,” Bezos wrote on Twitter. “Most important among those will be genuine, intense customer obsession. The child will be the customer.”

The preschoolers will receive full scholarships to attend. However, Bezos didn’t give any further details on where these schools might be located, when they’d open or how parents would be able to enroll their little ones.

Though some critics question how the network of schools would be run (an article in The Washington Post brings up valid concerns), removing the cost barrier could really benefit parents who struggle to afford child care.

The Penny Hoarder surveyed over 1,200 parents in July, and 95% said they sometimes or often felt overwhelmed by the cost of child care. Half the parents we surveyed spent at least 15% of their income on child care. Having to pay for child care affects parents’ careers, where they live, their ability to save money, their ability to pay down debt and their decision to have more kids.

While some cities and states already provide some form of free prekindergarten, they’re more the exception than the norm. We’ll be following along to see how Bezos’ preschool initiative affects the financial lives of families with young children.

Nicole Dow is a senior writer at The Penny Hoarder. She wishes her daughter’s preschool was free.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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Get Paid $7,500 to Travel the World and Attend NFL Games as a Correspondent


Do you consider yourself a diehard NFL fan? Let’s check your stats.  

Sundays are sacred. You count down the days until the season opener. You have a lucky jersey… and a lucky hat and a pair of socks, too. Your fantasy football league has almost destroyed a friendship. You consider rivalries to be thicker than blood.  

If you caught yourself nodding along, chuckling to yourself “Yep, that’s me!” then boy do I have some news to share.

Courtyard by Marriott is teaming up with the NFL to offer one lucky fan the opportunity of a lifetime: get paid to travel the world attending NFL games — including Super Bowl LIII.

I know, sounds like a fantasy, but this is the real deal.

The lucky winner will get the official title of Courtyard NFL Global Correspondent and travel to four games:

  • Oct. 28: Jacksonville Jaguars vs. Philadelphia Eagles in London
  • Nov. 4: Minnesota Vikings vs. Detroit Lions in Minneapolis
  • Nov. 19: Kansas City Chiefs vs. Los Angeles Rams in Mexico City
  • Feb. 3: Super Bowl LIII in Atlanta

Not only will the price of tickets, travel and accomodations be completely covered, the correspondent will be paid a cool $7,500. I think that’s cause for an end zone celebration, don’t you?

But here’s the catch: You’re not just attending the games to have a good time — you’re gonna have to put in a little work, too.

On each “reporting trip,” the correspondent will be responsible for creating content that showcases the various types of NFL fandom found around the world. This can mean conducting fan interviews, posting selfies, making funny GIFs or sharing photos and videos of your travels.

How to Become the Courtyard NFL Global Correspondent

Ready to ditch the recliner and watch from the sidelines? The correspondent gig requires more than just a rabid obsession with the game. Here’s what you’ll need to make the cut.

Interested applicants must be at least 21 years old, have a current passport and a current membership with either Marriott Rewards or the SPG loyalty program.

Other qualifications include:

  • A passion for the NFL, obviously
  • A decent amount of knowledge about the game (Tip: Roughing the kicker and running into the kicker are two separate things)
  • A flexible schedule so you can attend the assigned games
  • Comfort being on camera
  • Ability to create engaging content for social media platforms
  • Demonstrated ability to grow and maintain a social media following

To apply for the job, all you’ve got to do is fill out this short form and attach a 60-second video that explains why you’re the best candidate. Hopefully, your video will be better received than Emmitt Smith’s.

And be sure to submit your video before the clock runs out — the deadline is Sept. 23, 11:59 p.m. EST.

Five finalists will be notified by Oct. 1, and the winner will be announced on Oct. 16.

If you don’t get drafted for this dream job, try not to lose your cool.

And in the meantime, just kick back in your recliner, watch your team secure a few Ws and hopefully make it to Atlanta in February.

That is, unless you’re a Browns fan. Good luck with that.

Kaitlyn Blount is a staff writer at The Penny Hoarder. She probably wouldn’t make the best NFL correspondent due to her personal bias. Who dat!

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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No Essay Required to Enter This $500 College Scholarship Sweepstakes


College is expensive, and the folks over at Cedar Education Lending know that.

That’s why they’re giving away $500 to each of four lucky students, one each quarter, in their “Because College is Expensive” no-essay scholarship sweepstakes.

Wanna hear music to your ears?

No essay, no transcripts and no social media are required to enter, either.

How to Enter the ‘Because College is Expensive’ No-Essay Scholarship

You can apply if you are a high school junior or senior, a current college student, or if you’re planning to attend or enroll in a college or graduate school within 24 months.

You have to be at least 13 years old and a legal U.S. resident or an international student with a valid visa.

To enter, register your information on the Cedar Education Lending scholarship page.

It asks for your basic contact information, GPA and graduation year. SAT and ACT scores are optional.  

Be aware that by entering, you opt in to receiving promotional offers from Cedar Education.

Send an email to info@cedarlending.com with the subject line, “remove my name” to opt out.

The deadline to enter the Because College is Expensive no-essay scholarship is Sept. 30. at 11 p.m. ET.

A random drawing will be held shortly thereafter, and the winner will be notified and the person’s name posted on the scholarship page.

There’s one scholarship per quarter. The deadlines are: Sept. 30, 2018, Dec. 31, 2018, March 31, 2019 and June 30, 2019.

You can enter once per month according to the scholarship rules.

So put it on your calendar, and enter to snag you some free college cash.

Meanwhile, like our College page on Facebook to discover other scholarship opportunities.

And if you’re looking for even more scholarships to apply for, be sure to check out our list of 100 scholarships that will help you pay for college.

Stephanie Bolling is a staff writer at The Penny Hoarder. She’s never won a sweepstakes, but it doesn’t stop her from trying.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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No Pie in the Sky: Get Paid up to $1,000 a Day to Make and Eat Pizza


Not to get too cheesy, but this could be the ultimate dream job.

Ooni, an outdoor cookware company, is hiring 10 Pizza Taste Testers.

The company will pay those with the hunger up to $1,000 per day — plus the cost of ingredients.

Ooni says that it’s looking for culinary types — including home cooks — who can work at least two days a month, helping develop and test recipes to use with the company’s portable wood-fired pizza ovens.

Testers will then provide feedback by eating their creations on social media and at live events.

The pay range for the positions is $300 to $1,000, depending on experience, so a gourmet chef will probably go to the top of the pay scale and, you there in your boxer shorts, you get $300. But considering you’re getting paid to eat free pizza, that’s still a lot of dough (ba dum-bump).

Ooni says it will send one of its outdoor pizza ovens (the smaller version retails for $299) to each of its testers, who can work anywhere in the world — at least, anywhere in the world with enough outdoor space for a pizza oven.

Ready to take a bite? Send a 60-second video (no larger than 20MB) explaining why you’d be the perfect pie maker — and tester — to jobs@ooni.com.

The application period ends Oct. 14, so fire up that camera.  

Tiffany Wendeln Connors is a staff writer at The Penny Hoarder who covers interesting careers and work benefits. She’s been accused of eating like it’s her job.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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Here’s How to Visit Your Favorite Museum for Free

What You Can Control

5 Unexpected Ways Life Insurance Can Help Your Family After You Die


Dying isn’t cheap.

Which is unfortunate because you can’t even attend your own funeral.

On top of funeral and burial, which will likely be pricy, you also have to consider other expenses you leave behind: your mortgage, your debt, your unpaid medical bills, your lost wages…

What happens to all of that? Your family has to grieve and worry about money?

That’s when life insurance can help. After your death, it can help your family stay financially afloat.

5 Ways You Didn’t Realize Your Loved Ones Can Use Your Life Insurance

Like other forms of insurance, you pay a monthly, semi-annual or annual premium in exchange for life insurance coverage. If you die, the designated beneficiaries receive a sum of money, called a death benefit. This money is typically tax-free.

This death benefit can be used to cover the cost of your funeral and burial. Most of us realize that. But most of us don’t realize the life insurance payout can cover just about anything.

“Unfortunately, the subject of life insurance is never taught in school, and many people share the same belief that it only covers funeral and burial expenses,” Mark Charnet, founder and CEO of American Prosperity Group, says in an email.

The truth is, unless there’s a trust, the beneficiary can use that death benefit as they see fit. To get an idea of exactly how life insurance can help your loved ones, here are a few examples of some more unexpected uses of that death benefit.

1. If You Haven’t Paid off Your House

The average American who purchased their home in 2017 with a 30-year mortgage faces a median monthly payment of $1,620, according to the Joint Center for Housing Studies at Harvard University.

If your spouse or partner is left with that monthly expense — without your income — it might be difficult to foot the bill.

A life insurance payout could help cushion the blow — or pay off the home entirely.

2. If You Co-Signed Loans or Credit Cards

Unfortunately, debt doesn’t typically die with you. Creditors still expect payment.

Depending on the terms, if you’ve co-signed a loan or credit card with your loved one, creditors will come after your loved one once you’re gone because they’re now 100% responsible.

That goes for student loans, mortgages, personal loans and credit cards.

The payout from your life insurance can go toward wiping these debts clean.

3. If You Racked up Unexpected Medical Bills

The average hospital stay in the U.S. costs about $2,271 per day, according to the latest data from the Kaiser Family Foundation.

So it’s no surprise medical debt is a serious issue in the U.S. Although grim to think about (sorry!), you might require medical attention before you die.

The data shows that bills can accumulate quickly — even if you’re covered by health insurance. Life insurance is just another way to help your family cope financially.

4. If You Help Foot the Utility and Grocery Bills Each Month

If you die, your spouse will likely experience a loss of income. For some, that could be half — or all — of the household income.

The reality is paying the electric bill and stocking up on groceries might become difficult.

A life insurance payout can help cover these everyday expenses — whatever the beneficiary needs to get by.

5. If You Pay Your Kid’s Daycare Bills or College Tuition

Maybe you’ve got a kid in daycare. Or one in college. That stuff’s expensive.

If you have a child under age 6, this statistic might not surprise you: In 2017, the average American parent forked over $433 a month on child care.

Once your kid gets to college, you face wild tuition rates. The average tuition paid during the 2016 to 2017 school year was $23,757, according to a Sallie Mae report.

Life insurance can help cover those costs for your kids.

How to Determine Whether Life Insurance Is Right for You

If you’re worried about leaving these expenses behind for loved ones to handle, purchasing life insurance could be a sound financial decision.

The best part is signing up for life insurance is easier than ever.

Ethos, for example, can get you term life insurance in less than 10 minutes — with no medical exam — for coverage up to $1 million. Ethos offers a digital application, and customer service is available if you have questions.

It partners with a major life insurance carrier to quickly offer policies as low as $6 a month.

If you’re still not sure and want to read more on life insurance, Penny Hoarder Tyler Omoth outlined life’s major stages and answered the question: Do I need life insurance?

Carson Kohler (carson@thepennyhoarder.com) is a staff writer at The Penny Hoarder. She’s ready to write about something a little more cheerful now, like kittens.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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This Couple Turned a Knack for Screen Printing Into a $350K/Year Business

Three Ways to Remove a Charge-Off From Your Credit Report

If you fall far enough behind on your bills and eventually default, you may start seeing or hearing the term “charge-off.” The term charge-off can be a little misleading, and some people even believe that a charged-off debt is one that is no longer owed. Yet, despite many hopeful wishes to the contrary, that is not the case whatsoever.

Charge-off is simply an accounting term that signifies that a creditor has written off your debt for tax purposes. The debt, however, is still very much owed, and the creditor may continue collection efforts on the account. Often, though not always, charged-off debts are turned over to third-party collection agencies and even collection attorneys.

Charged-off debts can also be reported to the credit reporting agencies. In fact, they have been a part of consumer credit reports for decades. As you can imagine, charge-offs are considered to be negative credit events, and they can lead to lower credit scores.

If you do have a charge-off or multiple charge-offs on your credit reports, you may be wondering if there are any ways to have them removed. The answer is: Yes, it’s possible. Here are your three options.

Option #1: Dispute

The Fair Credit Reporting Act (FCRA) gives you a number of rights when it comes to the information on your credit reports. One of those is the right to dispute any information on your credit reports that you believe to be inaccurate or unverifiable.

This means if you disagree with how a charged-off account is appearing on your credit report or you don’t believe the company furnishing the information can actually verify it, you have the right to dispute it and possibly have it removed.

When you dispute a charge-off, the credit reporting agencies (CRAs) are legally obligated to investigate your claim. The CRAs will generally have 30 days to process your dispute, though in some cases it can be as long as 45 days. If a disputed account cannot be verified as accurate, the law requires the CRAs to remove the item from your credit reports at the conclusion of their investigation and send you a copy of the results.

Option #2: Pay-for-Delete

If you acknowledge that the item is correct and verifiable, then a dispute may not be the most effective option. But, a “pay-for-delete” settlement is another potential way to remove a charge-off from your credit reports.

A pay-for-delete agreement refers to a deal you make with a lender, where they agree to remove an account from your credit reports if you pay an agreed-upon amount. Make sure to get whatever deal you’ve negotiated in writing. Otherwise, you could pay the debt and still be stuck in a he-said-she-said situation if the charge-off remains on your credit reports with a zero balance after payment.

It’s worth noting that persuading a lender to remove a charge-off from your credit as part of a settlement agreement is a long shot, as it runs counter to their agreement with the credit bureaus to only delete items that are incorrect. Lenders aren’t supposed to remove items just because they’ve been paid.

Option #3: Run Out the Clock

If you’re not fortunate enough to have a charged-off account removed from your credit reports early through one of the above options, the only thing you can do is to sit back and wait.

A charged-off account can remain on your credit reports for a full seven years from the date the original account first went late leading to the default. The good news is that your charge-off will generally impact your credit scores less and less as it ages.

More by John Ulzheimer:

John Ulzheimer is an expert on credit reporting, credit scoring, and identity theft. The author of four books on the subject, Ulzheimer has been featured thousands of times over the past decade in media outlets including the Wall Street Journal, NBC Nightly News, The Los Angeles Times, CNBC, and countless others. With professional experience at both Equifax and FICO, Ulzheimer is the only credit expert who actually comes from the credit industry. He has been an expert witness in over 230 credit related lawsuits and has been qualified to testify in both federal and state courts on the topic of consumer credit.

The post Three Ways to Remove a Charge-Off From Your Credit Report appeared first on The Simple Dollar.



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Hungry to Start a Food Truck? Get Your Business Road Ready with This Guide


For food lovers with the Midas Touch in the kitchen and ambitions of being their own boss, opening a restaurant would be a dream.

A really, really expensive dream. But there is an option that is slightly less pricy: running a food truck business.

While operating your own food truck will obviously still be a major investment, they’re typically cheaper than brick-and-mortar restaurants for a couple of reasons, including not having to sign a lease or employ a large staff.

But what exactly does it take to open and maintain your own food truck? I went to a seminar hosted by Tampa Bay Food Trucks to find out.

The company doesn’t actually own or operate any of its own food trucks. Instead, the it serves as a source of information and resources for local food truck owners.

Its network consists of over 170 food trucks and aims to help them generate as much revenue as possible by organizing events and alerting them to locations and catering opportunities. They also assist with the buying, selling and modification of food trucks.

Michael Blasco, TBFT’s chief eating officer and speaker at the seminar, wants to help potential food truck owners avoid making the same mistakes over and over, à la “Groundhog Day.”

While I can’t possibly impart everything I learned during the TBFT seminar, I can share some of the major tips, tricks and information I learned from Blasco.

Startup Costs

There isn’t a one-size-fits-all formula for determining startup costs in the food truck business, but let’s go over some of the major costs and decisions you’ll face in the beginning.

Truck vs. Trailer

Obviously, if you want to start a food truck business, this will be one of your first major startup costs. But do you want to go for a full-blown truck or a trailer? Your budget will play a major role in this decision.

You can find used food trucks with price tags between $15,000 and $60,000. But remember, you get what you pay for. You might be able to snag a truck on the low end, but if it’s in bad condition you could end up forking out double what you paid for it in repairs.

When shopping for used trucks, consider how much it will have to be modified to fit your needs and meet local health and fire regulations. The food truck is, after all, a vehicle, and your business will suffer if it can’t reliably get you from point A to point B. And if the truck is in the shop, that means your business isn’t making money.

If you’re willing and able to splurge, brand new food trucks will typically cost between $80-$100K, including equipment. Forking over that kind of money is a hard pill to swallow, but it means you’d be getting a truck that is definitely up to code and customized to fit your needs.

On the other hand, you could spring for a trailer. Trailers are generally more affordable than food trucks, but keep in mind that you’re going to need a vehicle capable of towing them. You have to factor that into costs.

Wraps vs. Paint

Regardless of whether you choose a truck or a trailer, you have to brand it. And your design can make or break you. We all know we’re not supposed to judge a book by its cover, but let’s be honest — a really good design will naturally draw us in.

Painting your food truck will be the cheaper option, probably in the $1,000 range.

Your other option is a wrap, which is printed vinyl that will be adhered to your truck. These are considerably more expensive, running between $2,500 and $5,000.

You might balk at the price, but Blasco insists that wrapping a truck is the way to go. It can impact your sales upwards of 50%, he says.

Wraps are durable and will give your truck a clean design, which looks more professional to the consumer’s eye.

Remember, your food truck is literally a moving advertisement for your business. You have limited space, so carefully consider a design that will get your brand and name across clearly.

Blasco offers a few tips when it comes to placement.

Trailers typically ride pretty low to the ground, so your branding needs to be high enough that cars driving next to you can clearly see who you are. But for trucks, don’t put your name and information too high up, and definitely don’t put it on your serving window.

Generator

Brace yourself, because generator prices are a bit shocking: A proper food truck generator can set you back anywhere between $3,000 and $10,000. Yikes.

“Wraps and generators are like band-aids,” says Blasco. “It’s hard to accept how much they cost, but you just gotta rip it off.”

The type of food you’re serving and the amount of appliances you have will determine how many watts you’ll need to run on a regular basis. Do you need a refrigerator, freezer, fryer, stove, lights and an exhaust system? Oh, and don’t forget air conditioning.

Blasco suggests running propane when possible to avoid using too much electricity.

Don’t just consider the amount of wattage you need when generator shopping — consider also how loud the model is. Blasco warns that loud generators will deter customers and suggests they shouldn’t be louder than 68 decibels.

POS System

The whole point of your food truck is to sell your delectables to hungry customers, right? In order to do that, you’re going to need some form of POS, or a point-of-sale system.

Oh, you say you want to run a cash-only food truck? Blasco encourages potential food truck owners to rethink that plan.

Sure, cash-only is the cheapest option — all you need to do is buy a lockbox and you’re ready to go. But we are living in an increasingly paperless world, and people are less likely to be carrying cash. You could be missing out on potential customers by not offering card or mobile payment options.

Plus, a cash-only business means you won’t have anything to track your sales or inventory.  

Luckily for food truck owners, payment processing systems have come a long way, so you don’t have to sacrifice precious space with a clunky cash register. With some services like Square, all you need is an iPad.

This is another cost that can be considered both startup and ongoing. Depending on the service you choose, some costs you may end up paying include a monthly POS fee, card processing fees and mobile data fees.

Initial Product Inventory

This category goes without saying, but we’re going to say it anyway.

Some of your startup funds will have to go toward food, kitchen utensils, pots, pans, napkins, plates — the works.

Shop for products in bulk to save a penny or two, and consider potential food cost percentage when making purchases. You should aim to keep your food cost between 18% and 25% of overall cost.

A high food cost means low profit. But if your food cost percentage is super low, that probably means your prices are too high.

Operating Costs

We’ve already touched on a couple of ongoing costs that you’ll be facing as a food truck operator, such as inventory and card processing fees. Let’s go over some more, shall we?

Unless you’re going to be running a one man/woman show, you’ll have to pay for labor, aka employees. And consider some hidden labor fees, like travel time to and from location.

Some cities and states have health codes that prohibit food preparation within a truck, which means you have to use a commissary. A commissary is a licensed, commercial kitchen where you can prepare and store food; maybe you can even park your truck there overnight. But commissary use means paying monthly rent.

Some other recurring costs to keep in mind include:

  • Fuel — both propane and gas
  • Vehicle maintenance
  • Event fees
  • Marketing and advertising

Branding Is Key

Blasco stresses that in the early process of opening a food truck business, branding is everything. It’s even more important than the food.

“No one knows what or who you are, so presentation is everything,” he says.

One major tip: Don’t pick a name you have to explain.

Sure, you might have your heart set on “The Awesome Possum” as your food truck name, but if a customer sees your truck, what will they think you sell? That’s right. Their brain will automatically think you sell possum. And no one wants that.

On top of picking a clear name, Blasco stresses to all of the seminar attendees that you should pick a food theme and stick to it.

One food type means a smaller menu. A smaller menu means faster output, which results in more customers. As a rule of thumb, food trucks should aim to have about five main menu items.

When Joe Dodd first attended the Tampa Bay Food Trucks seminar, Blasco told him that his food truck would fail. His range of menu items was broad and the name, Taste Buddz, didn’t convey a clear theme.

Eventually, Dodd took the seminar’s advice and rebranded his business as Soul Food Street Kitchen, commiting to a clear name and one type of food. It paid off — his sales went up 30%.

A Day In the Life

We’ve covered a lot of the technical aspects of running your own food truck business; now let’s talk about the day-to-day life.

Consider yourself warned: Food truckers put in long hours, operate on a sporadic schedule and do it all inside of a sweltering truck full of cooking equipment.

On average, food truckers will shoot for 20 to 25 shifts a month, working double shifts three days a week.

When you’re working doubles, that means being up by 7 or 8 a.m. to get prepped and on site by 11 a.m. for a lunch shift, which will usually end around 3 p.m. Then you have to get everything cleaned and packed up, and head to your next location for a dinner shift. By the end of dinner and cleaning for the night, you probably won’t be home until 10 p.m.

Blasco says that the long hours and the heat are some of the hardest parts of working as a food trucker — that, and securing spots.

You could work with a company like Tampa Bay Food Trucks that helps you find locations and gigs. But if you’re operating solo, finding lucrative spots that you are legally allowed to sell at will be more difficult.

Let’s Wrap It Up

Get it? Like a food truck wrap? Please, hold the applause.

We covered a lot of information, but trust me when I say there’s a lot more to be learned about running a food truck business. We didn’t even touch on insurance, permits or any legal costs you might incur! But here’s a pro tip or two: Permits and regulations vary state to state, and your personal car insurance will not cover a food truck.

Hopefully, this information can at least serve as a starting point for any potential food truckers out there.

Ultimately, running a food truck is just like running any other business, even a brick-and-mortar restaurant. Preparing yourself with as much information as possible can only help you.

Kaitlyn Blount is a staff writer at The Penny Hoarder. If she ran a food truck, it would specialize in grits, and would be called Let’s Talk About Grits, Baby.

This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.



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