Thousands of courses for $10 728x90

الخميس، 9 نوفمبر 2017

Here’s How to Be Prepared for the TSA Security Lines This Holiday Season

The holidays are upon us.

Whether you’re going home or just visiting family and friends, you’ll want to keep a couple of things in mind if you’re flying to your holiday destination.

Between the Transportation Security Administration’s increased measures of scrutiny and the insane number of holiday travelers, you’ll probably be dealing with looong security lines at the airport.

Here’s some advice on how to make them a little less miserable.

Get All Your Electronics Out

You may be used to taking your laptop out of your carry-on bag and placing it in a bin to be scanned. You’ll now have to do that for any electronic device larger than a cell phone, according to new TSA rules.

Your iPad or tablet can go in bins with other items just as long as there is nothing underneath or on top of your device.

Be Prepared to Have Your Food Checked

If you’re bringing home Thanksgiving leftovers or just trying to avoid purchasing expensive airport food, be on alert that your carry-on goodies — even prepackaged ones — might draw the attention of security.

A TSA spokesperson told one news outlet that it’s becoming more common in some airports to ask passengers to take food out of their carry-on bags for scanning.

Save yourself time and just put all edibles in a separate security bin. At the very least, have them grouped together and easy to access so you’re not digging through everything to find that one package of trail mix.

Also, keep in mind TSA’s 3-1-1 liquids rule, which allows each passenger to bring one quart-sized resealable bag of liquids, creams, gels, pastes or aerosols in containers no larger than 3.4 ounces or 100 milliliters.

Medications and breast milk, formula or juice for infants or toddlers are exempt from this rule.

Listen Up and Ask

When you’re waiting in the security line, TSA agents are usually making announcements about directions you need to follow. Pay attention.

You don’t want to be that guy fumbling at the X-ray conveyor belt because you were zoning out during the repeated announcements to empty all your pockets and take off your shoes.

If you are unsure about anything, ask a TSA agent while you’re still in line with several people ahead of you. Don’t wait until you’re walking through the full body scanner.

Give Yourself Extra Time

You never know how long the lines will be — or if you or your stuff will get flagged for additional screening — so give yourself more time than you think you’ll need.

TSA advises those traveling for Thanksgiving to arrive at the airport two hours before a domestic flight and three hours before an international flight.

Other Things to Consider

When facing major crowds during the holidays, TSA also has a few other helpful tips to keep in mind:

  • Consider applying for TSA PreCheck or a similar expedited screening program, which can drastically reduce your wait time. (There is an $85 fee for a five-year TSA PreCheck membership.)
  • Try to minimize the items you’ll be wearing to the airport, such as bulky jewelry, belts, hair accessories and scarves.
  • Have your ID and boarding pass out for when you get to the checkpoint.
  • After going through screening, make sure to check the bins so you don’t leave anything behind.

You can find more details about which items are acceptable and which are prohibited when flying here.

Happy travels!

Nicole Dow is a staff writer at The Penny Hoarder. She’s planning on staying home for the holidays.

This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.



source The Penny Hoarder http://ift.tt/2ykqD8J

iPhone X Breaks Budgets and Shatters Super Easily. Here’s How to Protect it

I’m sure you’ve heard by now that the iPhone X has arrived. Seriously, if you haven’t, you aren’t paying attention. And with a manufacturer’s suggested retail price (MSRP) starting at $999, the newest version of Apple’s signature product isn’t cheap either.

Don’t have a grand to cough up for a phone? No worries. I don’t either –– and that might be a good thing.

Why You Shouldn’t Feel Bad About Not Buying the iPhone X

One of this ultra-expensive phone’s most buzzworthy features is its monstrous screen. The 5.8-inch retina display is the biggest of any iPhone, but reports indicate it’s also the least durable.

Is there anything worse than dropping your iPhone? One slip from your hands, and your precious piece of capitalism hits the pavement hard. It’s a sound I’ve cringed over time and time again.

Imagine dropping your $1,000 phone on the concrete and hearing its screen shatter, rendering it useless –– yikes.

According to a report from ConsumerAffairs, the iPhone X has proven to be “exceptionally fragile” in third-party durability tests. ConsumerAffairs also reports that SquareTrade, a company that sells device protection plans, deemed it the “most breakable phone ever.”

Jason Siciliano, vice president and creative director at SquareTrade, told ConsumerAffairs that the phone has extremely thin glass, making it easily breakable if dropped on any side. Even worse, if the screen breaks, the facial recognition feature no longer works, making the phone completely unusable.

Maybe you purchase AppleCare+ for an additional $199, bringing your grand total to $1,198 before tax, in hopes of having some type of insurance on your phone. That would be ideal, right? Who cares about a broken screen? It’ll be fixed!

I hate to tell you this, but you should care. While the AppleCare+ covers all but $29 to repair a shattered screen, it only covers up to two instances of accidental damage. Drop your phone a third time, and you’re looking at paying up to $549, CNN reports.  

Maybe we should be grateful, not embarrassed, at the fact that we don’t have a stack of Benjamins to drop on this new phone (at least, I know I am).

How to Avoid a Disaster With Any New Phone

If you still have your eye on the iPhone X, despite how risky of a purchase it is, let me offer a few words of advice: buy a case.

And if you’re purchasing a different phone, I also have a few words of advice for you: Still buy a case!

Making the initial investment to buy a protective case for your phone helps you avoid costly repairs in the future.

Pro tip: Don’t buy said case at your service provider’s retail store. Phone accessories at those stores can be much more expensive than buying them elsewhere.

Don’t believe me? A Kate Spade case on Sprint’s website lists for $39.99, but you can get a similar one — just in a different color — from Jet.com for $29.99.

Now, if only we could do something about slippery fingers.

Kelly Anne Smith is a junior writer and engagement specialist at The Penny Hoarder. Catch her on Twitter at @keywordkelly.

This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.



source The Penny Hoarder http://ift.tt/2yLME4O

30 Veterans Day Freebies and Deals for Active and Retired Service Members

No one can say it often enough: Thank you for your service, veterans and active-duty military members.

But as nice as it is to hear those words, free goodies are also a nice token of appreciation.

And since this Saturday is Veterans Day, there’s plenty of tangible gratitude coming your way.

Free Food for Vets and Military Members This Veterans Day

Looking for some free eats? The following restaurants have confirmed give away meals, coffee and more to vets this Saturday.

1. Applebee’s

Veterans and active-duty military members can score a free meal from Applebee’s this Saturday with proof of service. You can choose from seven of Applebee’s signature dishes, including Butcher’s Meat and Potatoes, Chicken Tenders Platter, Oriental Chicken Salad, Fiesta Lime Chicken and Double Crunch Shrimp — and, of course, a good ol’ American burger.

2. Bob Evan’s

Bob Evans will offer military members and vets a free meal from a sumptuous-looking six-item menu that includes breakfast, lunch and dinner options. You can redeem this freebie any time on Nov. 11 with proof of service.

3. California Pizza Kitchen

Whether it’s pasta, salad or pizza you’re after, you’ll eat it for free at California Pizza Kitchen this Saturday.

Veterans and active service members can get a free entree when they arrive in uniform or show their military ID this Saturday. Choose from a special menu that includes some of CPK’s favorites, like BBQ chicken pizza, Thai crunch salad and Bolognese spaghetti.

4. Denny’s

Active, inactive and retired military personnel can flash their military IDs, and Denny’s will give them a free Build Your Own Grand Slam on Friday, Nov. 10 between 5 a.m. and noon.

The dish includes your choice of four breakfast items, from pancakes to eggs to hash browns to bacon.

5. Friendly’s

This joint might be best known for its ice cream, but it also serves breakfast, lunch and dinner. You can get one of those meals for free if you show up at Friendly’s with your military ID this Saturday.

You can choose from two menu options: the customizable Big-Two-Do Breakfast or, if lunch or dinner is more your style, an All-American burger with fries and a drink.

6. Hooters

Stop by Hooters this Saturday, Nov. 11, for a free entree from its special Veterans Day menu, which includes 10-piece traditional or boneless wings, a Hooters burger, a Buffalo chicken salad and a Buffalo chicken sandwich. Participation and menu items may vary by location, and you need to purchase a beverage to get the freebie — but at least you can have whatever sauce you want!

7. Mission BBQ

This Southern and Midwestern joint’s tagline is “The American Way,” so we weren’t surprised to find out it’ll support vets this Saturday with a meal and dessert!

Drop by your favorite Mission BBQ location Nov. 11 to get a free sandwich and slice of cake (while it lasts).

Mission BBQ also honors military service members all year long by sharing “Stories of Service” on its website and offering careers for veterans.

8. On the Border

Ready to spice it up? On the Border continues its Veterans Day tradition by offering all military members a free create-your-own combo meal — that’s 150 combinations to choose from, so be prepared to make a tough decision! But don’t worry, you’ll have time to decide because this offer will be available all day long! Just be sure to bring proof of service.

9. Red Lobster

Red Lobster will offer vets and active service members a free appetizer or dessert from a special menu. The menu includes six appetizer options and five dessert choices. All you have to do is flash your ID or proof of service on Saturday, Nov. 11.

10. Red Robin

This Saturday, you can enjoy a free Red’s Tavern double burger and a bottomless order of steak fries when you show proof of service at Red Robin (Yummm).

No purchase is necessary, but it won’t count toward your Red Robin Royalty rewards accrual.

11. Ruby Tuesday

All former and active military members can enjoy any appetizer — up to a $10 value — for free at Ruby Tuesday on Saturday, Nov. 11 by flashing their military ID.

12. Texas Roadhouse

Swing by Texas Roadhouse for lunch this Saturday to enjoy a free meal and beverage  with proof of service. You’ll have 10 entrees to choose from, some of which include two sides, so make sure you go hungry! You’ll also get your choice of drink: iced tea, sweet tea, soft drink or coffee.

13. IHOP

On Friday, Nov. 10, grab your military ID and head to IHOP to get free red, white and blue pancakes — those are buttermilk pancakes smothered with blueberry topping, scattered with glazed strawberries and finished with whipped cream.

IHOP will also donate $1 from every red, white and blue combo purchase from Nov. 1-30 to the Children of Fallen Patriots Foundation.

14. Buffalo Wild Wings

Craving hot, delicious wings? Who isn’t?

Head to your local B-Dubs for a complimentary small order of wings and a side of fries any time on Saturday, Nov. 11. The offer doesn’t include a drink, and you have to dine in.

15. Fazoli’s

Ready for some carb-loading? Fazoli’s will offer active-duty, inactive and retired military members a free serving of spaghetti with marinara or meat sauce when you flash your military ID or show up in uniform, no purchase necessary. This deal runs from Friday, Nov. 10 through Sunday, Nov. 12, so there’s no need to rush in. Fazoli’s will also roll out a year-round 10% discount on any purchase to all military service members who show proof of service.

16. Sizzler

Lunch is on Sizzler until 4 p.m. on Saturday, so be sure to bring proof of service or show up in uniform and be ready to choose from three delicious entrees, including six jumbo crispy shrimp, 6-ounce tri-tip sirloin steak or Malibu chicken. You also get your choice of side and beverage.

17. Cracker Barrel

If you save room for dessert this Veterans Day, then stop by Cracker Barrel for a free slice of Double Chocolate Fudge Coca-Cola Cake when you show proof of service.

Cracker Barrel will also honor military service members by donating 20% of the proceeds from online and in-store purchases of Lodge cookware to Operation Homefront, a national nonprofit organization whose mission is to “build strong, stable, and secure military families so they can thrive in the communities they’ve worked so hard to protect.”

18. Little Caesars

If you’re in the mood for pizza this Saturday, stop by Little Caesars between 11 a.m. and 2 p.m. for a free $5 Hot-N-Ready lunch combo. All you have to do is mention this offer and show proof of service, and you’ll be on your way with four slices of DEEP!DEEP! Dish pepperoni pizza and a 20-ounce Pepsi product.

19. Krystal

If you have an eventful Veterans Day planned for Saturday, swing by Krystal between 6-11 a.m. to score the most important meal of the day for free. All military service members who show up in uniform or present a military ID can enjoy a free sausage biscuit. The offer is available both in-store or at the drive-thru.

20. Dunkin’ Donuts

Since “America runs on Dunkin’” and you protect America, be sure to claim your free donut of choice from Dunkin’ Donuts this Saturday with proof of service.

Dunkin’ Donuts will also donate $10,000 to Homes for Our Troops, a privately funded nonprofit organization that “builds and donates specially adapted custom homes nationwide for severely injured post-9/11 Veterans.” Up to 100 veterans who have been, or will be, provided with custom homes through the organization will also receive a year’s worth of Dunkin’ Donuts K-Cup pods along with a new Keurig brewing system, all donated by the donut shop.

21. Golden Corral

If you don’t have dinner plans for Monday, Nov. 13, you do now! Golden Corral will host its Military Appreciation Night from 5-9 p.m. and will give out free meals to all military service members with proof of service.

22. Shoney’s

If you’re feeling super-hungry when you wake up this Saturday, head to Shoney’s. All veterans and active military members can enjoy free access to the all-you-care-to-eat freshly prepared breakfast bar from 6-11 a.m. with a valid military ID.

23. Spaghetti Warehouse

Spaghetti Warehouse will celebrate Veterans Day all weekend long with a three-day buy one, get one coupon. Starting Friday, Nov. 10 and running through Sunday, Nov. 12, all military service members, and friends and family can use this printable coupon to buy an entree and get one free. Be sure to print out the coupon before you go or present it to your server on your mobile phone.\

You can choose from lasagne, any original recipe spaghetti or grilled chicken Alfredo. Along with this, you’ll get sourdough bread and your choice of a salad or soup.

24. The Melting Pot

If you love steak, this one is for you! The Melting Pot will honor all military service members on Saturday Nov. 11 and Sunday, Nov. 12 with a complimentary steak-lovers entree. No purchase is required — all you have to do is show your military ID to enjoy this freebie.

25. Perkins Restaurant & Bakery

On Saturday, Nov. 11, all military service members are invited to Perkins Restaurant & Bakery to enjoy a complimentary breakfast. Bring proof of service to receive a free Magnificent Seven breakfast, which includes two eggs cooked your way, two pieces of meat — sausage links, bacon or ham — and three pancakes, so make sure you go hungry!

Other Veterans Day Freebies and Deals

Now that your belly’s full, check out these other freebies and deals that support veterans and military members this month. Some of these are open to civilians, so you can help celebrate our military members’ sacrifices even if you’ve never served!

26. Great Clips

Know a vet whose coif is looking a little less than ship-shape? Need a quick snip yourself?

Head to Great Clips for a haircut this Saturday, and you’ll get a free haircut card to give to your favorite veteran. They can redeem it until Dec. 31, 2017, with proof of military service.

If you’re a vet yourself, head in on the 11th for a free haircut then and there, or grab a card if you want to come back later.

27. The National Park Service

Need to get some fresh air after all that free food, vets?

Head to your favorite National Park this Saturday, and you’ll get in for free. In fact, so will all your friends and family, even if they’ve never served.

What better way to honor your sacrifice than to go out and actually be on the land you fought for?

28. Bed and Breakfasts for Vets

Maybe you want to celebrate Veterans Day with a getaway.

If so, consider staying at a bed and breakfast. Several inns and B&Bs have teamed up with B&Bs for Vets to offer a free room for a night on or around Veterans Day. All you need is proof of service and a credit card to hold the room — please note all cancellation policies will be in effect at participating properties.

29. Publix

Psst, vets in Southern states: Maybe save your grocery shopping for Saturday.

Publix will offer active military members and vets 10% off their purchases on Veterans Day when they show their IDs. This might be a good time to stock up!

30. Dollar General

Dollar General will honor veterans, active military and their immediate family members with an 11% discount on all qualifying purchases, both online and in store Saturday, Nov. 11.

Jamie Cattanach is a writer whose work has also been featured at The Write Life, Word Riot, Nashville Review and elsewhere. Find @JamieCattanach on Twitter to wave hello.

This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.



source The Penny Hoarder http://ift.tt/2zvAqdG

How to get 2.23% interest on your £50,000 savings – the Moneywise model savings portfolio

Cash savers continue to battle against low interest rates and poor returns across the market, but there are ways to get more out of your savings pot.

With the effect of high inflation also whittling away the real value of cash, savers are looking for new ways to beat the savings market.

Moneywise and Savings Champion have created a model savings portfolio which helps savers get the best return possible return on their cash.

The rules

Our portfolio is based on using high interest current accounts, regular savers and one-year bonds in order to maximise your total return.

Money will be drip fed through the accounts in order to achieve the best returns. There is some legwork involved in setting up this portfolio, but we think the returns make it worthwhile.

There are ways in which you can earn slightly more interest, but this will require multiple current accounts. We have limited our portfolio to two current accounts for simplicity.

Many current accounts have requirements such as minimum pay-ins each month and need a number of active direct debits. Make sure you have ‘float money’ on top of the figures listed below so that you can pay your direct debits each month.

Also ensure that by the end of the year you do not go overdrawn on any of your current accounts, as this is likely to incur fees and charges. We’re looking at a one-year timeframe in our analysis and will not include accounts that charge a fee.

Depending on how much you’re saving, we have two model portfolios for you to use. Click here to view the £10,000 Moneywise model savings portfolio.

£50,000 savings portfolio

For a £50,000 cash pot you will be able to maximise your savings by using a pair of current accounts, a linked regular saver and a fixed rate one-year bond.

To start, you need to open the following four accounts;

  • Atom Bank One Year Fixed Saver – paying 1.95%
  • Nationwide FlexDirect current account – paying 5% on balances up to £2,500 for the first year
  • Nationwide Flexclusive Regular Saver – paying 5%
  • Tesco Bank Current Account – paying 3% on balances up to £3,000.

Existing savings accounts

Account Amount AER % Gross interest per annum Maturity dates / notes
NatWest Instant Saver £50,000 0.01% £5 Easy access
Total savings £50,000 0.01% £5  

Recommended savings account

Account Amount AER % Gross interest per annum Maturity dates / notes
High interest current accounts
Nationwide Building Society FlexDirect current account £2,500 5% £125 Bonus ends after 12 months
Tesco Bank Current Account (feeder account) £2,750 3% £41.25 Diminishing balance to fund regular saver
Regular savers
Nationwide Building Society Flexclusive Regular Saver (Issue 2) £250 pm 5% £81.25 12 month term
Fixed term bonds
Atom Bank One Year Fixed Saver £44,500 1.95% £867.75 12 month term
Total savings £50,000 2.23% £1,115.25  
Maximise the interest you can earn Increase in gross returns of £1,110.25 in year one

You will be required to move money between your accounts in order to meet the minimum monthly pay-in requirements, but these can be set up as standing orders. Leave a couple of days between these money transfers to ensure the money has cleared in your account and you don’t go overdrawn.

For the Tesco Bank Current Account you will need to pay in at least £750 and pay at least three direct debits each statement month. The Nationwide FlexDirect does not require any direct debits, but you will have to pay in £1,000 a month or more.

Month 1

Day 1

Open and deposit £44,500 in Atom Bank One Year Fixed Saver

Open and deposit £2,500 in Nationwide FlexDirect

Open and deposit £2,750 in Tesco Bank Current Account

Open and deposit £250 in Nationwide Flexclusive Regular Saver

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£2,750 Tesco Bank Current Account

£250 Nationwide Flexclusive Regular Saver

Month 2

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide Current Account

£2,500 Tesco Bank Current Account

£500 Nationwide Flexclusive Regular Saver

Month 3

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£2,250 Tesco Bank Current Account

£750 Nationwide Flexclusive Regular Saver

Month 4

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£2,000 Tesco Bank Current Account

£1,000 Nationwide Flexclusive Regular Saver

Month 5

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£1,750 Tesco Bank Current Account

£1,250 Nationwide Flexclusive Regular Saver

Month 6

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£1,500 Tesco Bank Current Account

£1,500 Nationwide Flexclusive Regular Saver

Month 7

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£1,250 Tesco Bank Current Account

£1,750 Nationwide Flexclusive Regular Saver

Month 8

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£1,000 Tesco Bank Current Account

£2,000 Nationwide Flexclusive Regular Saver

Month 9

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£750 Tesco Bank Current Account

£2,250 Nationwide Flexclusive Regular Saver

Month 10

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£500 Tesco Bank Current Account

£2,500 Nationwide Flexclusive Regular Saver

Month 11

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£250 Tesco Bank Current Account – cancel DD so next month you don’t go overdrawn.

£2,750 Nationwide Flexclusive Regular Saver

Month 12

Day 1

Transfer £250 from Tesco Bank Current Account to Nationwide Flexclusive Regular Saver

Transfer £1,000 from Nationwide FlexDirect to Tesco Bank Current Account – meets funding requirement

Day 4

Transfer £1,000 from Tesco Bank Current Account to Nationwide FlexDirect – meets funding requirement

Final balances:

£44,500 Atom Bank One Year Fixed Saver

£2,500 Nationwide FlexDirect

£0 Tesco Bank Current Account – make sure you’re not overdrawn.

£3,000 Nationwide Flexclusive Regular Saver

After the twelfth month the Nationwide Current Account bonus ends and the Nationwide Flexclusive Regular Saver matures. Transfer your cash out of these accounts and start the process again.

Over the year this will have generated £1,115.25, an effective return of 2.23%. £50,000 cash saved in a typical high street easy access saver would have generated just £5, based on an interest rate of 0.01%.

This mean a saver has made an additional £1,110.25 by using the model savings portfolio. 

Section

Free Tag

Related stories

Twitter



Source Moneywise http://ift.tt/2zLGbGU

Jackson Hewitt is Staffing Up for Tax Season With These Work-From-Home Jobs

Tax returns for 2017 won’t come in the mail for a few months, but there’s work to be done at Jackson Hewitt Tax Service.

The tax preparation service has six work-from-home job openings supporting customers, employees and the company in various ways. No tax-filing experience is needed.

These are all full-time seasonal gigs that could last up to six months. A representative for the company told us candidates from all 50 states will be considered. Pay ranges from $10.50 an hour to about $15 an hour.

For other companies hiring seasonally (and permanently!) be sure to like The Penny Hoarder Jobs on Facebook to stay in the loop.

Social Media Specialist

Jackson Hewitt is looking for a remote social media specialist to respond to customers on various platforms.

You’ll need to have:

  • Two years of customer service experience (social media experience is preferred)
  • Knowledge of social media platforms
  • Great communication skills
  • Proficiency with Microsoft Office and other tech systems

See here for more information and to apply.

Escalations Specialist

The escalations specialist will assist with customer complaints, service delivery failures and other issues.

You’ll need to have:

  • Two years of customer service experience, preferably involving customer de-escalation
  • The ability to remain professional and patient at all times
  • Great communication and data entry skills
  • Proficiency with Microsoft Office and other tech systems

See here for more information and to apply.

Client Care Representative

The client care representative will respond to customer concerns over the phone or via web chats.

You’ll need to have:

  • A high school diploma or GED
  • At least one year of call center experience
  • Great communication and data entry skills
  • The ability to remain professional and patient at all times
  • Proficiency with Microsoft Office and other tech systems
  • Being bilingual in Spanish is a plus

See here for more information and to apply.

Operations Support Representative — Tier 1

The tier 1-level operations support representative will respond to hardware and networking troubleshooting issues from Jackson Hewitt franchise and corporate employees, either over the phone or via web chats.

You’ll need to have:

  • A high school diploma or GED
  • At least one year of tech support contact center experience
  • Proficiency with Microsoft Office, contact center applications and other tech systems
  • Great computer navigation and data entry skills
  • Proficiency in learning new technologies
  • Being bilingual in Spanish is a plus

See here for more information and to apply.

Operations Support Representative — Tier 2

The Tier 2-level operations support representative will work to solve advanced hardware and networking troubleshooting problems from Jackson Hewitt franchise and corporate employees. Work is performed over the phone or via web chats.

You’ll need to have:

  • A high school diploma or GED
  • At least two years of tech support contact center experience
  • Proficiency with Microsoft Office, contact center applications, quality monitoring tools and other tech systems
  • Great computer navigation and data entry skills
  • Being bilingual in Spanish is a plus

See here for more information and to apply.

Real-Time Analyst

The real-time analyst manages call center scheduling to make sure there is adequate staffing to respond to the expected volume of incoming calls

You’ll need to have:

  • At least one year of experience in a multi-channel call center
  • At least one year of experience in trend analysis
  • Experience using spreadsheets and database software, such as Microsoft Excel and Access
  • Experience using a major automatic call distribution system and using forecasting/scheduling software
  • Some college experience is preferred, specifically completion of math or statistics courses

See here for more information and to apply.

Nicole Dow is a staff writer at The Penny Hoarder.

This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.



source The Penny Hoarder http://ift.tt/2zq9qPd

Struggling Against Good Decisions with Bad Results

Back in the mid-2000s, I spent a year or two playing online poker as a side gig. At that point, when ESPN was hyping poker to the moon with endless replays of the World Series of Poker, lots of people were jumping onto online poker sites and just throwing money into tournaments without any sense of strategy, which meant that almost anyone with a little bit of patience could make money doing this.

During that period, I made quite a few friends who were doing the same thing. We shared strategies, gave each other tips, and tried to avoid situations where we would take money from each other, preferring instead to take it from all of the people who were playing foolishly.

In 2006, I began to see the writing on the wall with regards to online poker, so I cashed out completely and dropped out of the scene. However, a few of those friendships persisted. A couple of those friends were playing poker full time and eventually they moved to Europe to keep playing, both online and in casinos.

As time went on, most of those friendships faded away, as friendships do when lives go in completely different directions, so it was really nice to get an email a few weeks ago from one of my old poker buddies. He no longer plays, either, but he kept with it for years after I gave it up and his winnings helped put him into a very good financial place for a while. Today, he’s actually back in school, trying to get a degree in statistics, because he always enjoyed the mathematical analysis part of the game the most.

We swapped some emails, catching up with each other and reminiscing about the good old days, and we got on the topic of how our poker playing actually helped with our day-to-day lives.

He sent me back something that I want to quote here with a little editing (I edited out some flavorful language and touched up grammar and punctuation), with his permission:

More than anything poker helped me to trust in what the right move was even if the result was a bad beat. You can’t look at just a few hands and let that justify your play. If you do that you’re on tilt and you’re just going to cough up money to people. Sometimes bad beats happen and that doesn’t mean your strategy is bad.

I witnessed this countless times when I was playing online poker, and I even fell prey to it a few times myself.

You’d play the game according to a really sensible strategy, based on math and statistics. That strategy, over the long haul, is pretty obviously a good one. My pet strategy at the time was to fold everything that wasn’t an absolutely amazing hand, so I’d actually fold 98% or 99% of my hands. Doing that alone at the time was often enough to push me right into the moneymaking part of tournaments. I would have tournaments where I would literally do nothing but pass and still make money from them.

That strategy worked, over and over again, but there were still times when it would fail. I’d be handed two aces, see another ace turn up, and bet in a perfect way to get someone else to start betting, which will win me the hand 95% of the time — but then the other guy will have an ace as well and have a better kicker card.

The thing is, if you play cards enough, those kinds of bad results will happen in pairs or triplets, or they’ll happen at a key moment to cost you a fair amount of money. It happens. That’s simply part of poker. However, those bad results will sometimes result in a losing streak, and that losing streak will make you start second guessing everything.

When you start second guessing everything like that, it’s time to quit. It’s time to leave the table and get a breather and calm yourself down, because you’re starting to react to a numbers game with emotion, and that’s virtually a guarantee that you’re going to make bad decisions.

Even worse than that, sometimes you’ll make a bad decision right after a series of good decisions with unfortunate results, and that bad decision will have a statistically unlikely great result. You go all in on a junk hand and somehow the cards flip and you somehow win. At that point, you’re playing completely without principles and you’re emotionally and mentally primed to go on a giant losing streak.

Whenever you’re doing something where you’re dealing with likely but uncertain outcomes, like poker or like life, there are times when making a good decision is going to have a bad result. You can play poker perfectly or close to it, but sometimes you’ll still go bust. The danger comes in how you respond to that event, which will happen sometimes.

Here’s another way of thinking about what he’s saying, in more of a personal finance context.

Imagine you’re in a place, much like I was in circa 2006, where you’re struggling to get your financial head above water. You follow all the advice. You start an emergency fund. You spend less than you earn. You start to pay off a credit card. Things are going great for a few months.

Then you wake up one morning and your car won’t start. You have to get it towed to a repair shop where you’re hit with a $100 towing bill and a $1,400 repair bill. All of your financial progress of the last few months is gone.

What do you do?

A lot of people respond to that situation by buying into the notion that it is impossible to get ahead. They look entirely at the “bad beat” of that one car repair bill and how it utterly depleted their “stack,” and they think that their careful play of the last few months was a waste of time. After all that slow effort, they’re still stuck with a small stack. They’re not getting ahead, so, clearly, that strategy must be wrong.

So, they revert back to awful financial behavior. If good financial behavior doesn’t get them ahead, they think, they might as well spend it while they’ve got it. They blow through that emergency fund. They run that credit card back up. Even worse, they’re somehow angry at “the system” because they can’t ever get ahead.

In essence, they go on “tilt” against their day-to-day financial life.

Consider this scenario as well:

Your financial life is finally stable, so you decide to start investing for the future. You understand the reasoning behind investing – you put away some money now, it grows at a faster rate than inflation, and in the future you have more value than you started with. So, you start putting money into retirement and into other accounts.

Two years later, the stock market has another 2008. You lose 40% of the value of your investment in just a few months. A good third of the money you put aside is gone.

What do you do?

For people who aren’t active investors and who just want to put money aside for retirement, the well-established best strategy is to find a low-cost diverse index fund and put your money in there regularly, not touching it until you’re close to retirement, and ignore the ups and downs of the market.

Even knowing that, however, many people still react to a market downturn with panic. They see their investment losing value and rather than reacting with calmness and understanding that sometimes the market does drop in the short term, they instead sell at or near the bottom to “save what they have.” The only problem is that they tend to lose out on a ton of gains on the rebound and just lock in the losses that have already happened. Emotion undermines principles, and when that happens, things tend to work against you.

When people do these kinds of things, they’re actually making a number of mistakes at once.

First of all, they’re basing their conclusion about financial principles on a very small set of data points. If you’re making broad conclusions about your life habits on the basis of a pretty small number of events, you’re very likely to draw some poor conclusions. If you’re making strong financial choices for just a month or two, you’re really only looking at a healthy handful of data points, which isn’t really enough to indicate one way or another whether those moves make sense.

Second, they’re ignoring the advice of people who have actually looked at a lot more data points. The people that preach “spend less than you earn,” like myself, are typically looking at their lives over the course of years or even decades, and have often looked at how that principle has affected other lives as well. They’re basing that principle on a lot of data points.

Third, they’re also ignoring what their scenario would look like without following those financial principles. The principle of “spending less than you earn” has very little connection to a car breakdown. It’s extremely likely that such an event happens anyway, regardless of your financial choices. Stop for a moment and consider the impact of such an event without having spent a few months committing to spending less than you earn. Rather than being something manageable, it would be a complete disaster.

Finally, they’re adopting an alternative strategy that lacks any sort of core principle. Much like a poker player who’s on “tilt” and keeps going all-in on pretty much any hand, a person who regresses to terrible financial behavior is operating on emotion without any core principles guiding them. Over the long haul, actions that aren’t guided by principles are going to result in disaster.

So, what’s the solution here? How exactly can a person handle bad outcomes that follow good decisions without making things even worse?

Here’s how.

Have Bedrock Principles and Stick to Them

Over the long term, the principle of spending less than you earn and putting aside the difference for unexpected events in the future simply works. It ensures that those unexpected events have minimal negative impact on your life. It ensures that, over time, you’ll be impacted less by things like interest rates on debts, late fees, and so forth. It ensures that eventually you’ll be able to start investing money to start working for you. Those are the inevitable outcomes of a principle of spending less than you earn.

There are many other similar principles you might adopt, too – the “spend less than you earn” one is just a very foundational principle. You might have a principle of always trying the store brand first and sticking with it if it works. You might have a principle of never eating out while alone.

The goal is to have rules to live by, that govern your actions in a variety of situations and that you better have a very, very good reason for not sticking with them.

Find those principles. Make sure you understand them inside and out. Why do they work? How do they work? How do you actually execute them? If you understand your principles deeply, they become almost foregone conclusions in terms of how you behave. In essence, they become automatic.

How do you find such principles? Read. Pay attention to your life experiences. Listen to wise people. Translate those things you learn into clear principles that you can live by.

With finances, just read lots of sources. I’m proud to think that The Simple Dollar might be one of your sources, but it shouldn’t be the only one. Read books on finances. Look for the common threads that keep popping up and the really straightforward strategies that just make a ton of sense for you. Turn them over in your head until they become well-worn and integrated into your thinking. Actually follow those principles, over and over again, in a wide variety of specific situations.

Understand That Good Principles Are Just More Likely to Have Good Results, Not a Guarantee

The thing to remember about a good principle is that it doesn’t guarantee a good outcome. All it does is ensure a greater likelihood of a good outcome than not following that principle. Over a lot of opportunities, it becomes more and more likely that you’re going to be in a better overall place because of that principle, but there will be times where you don’t get the good outcome you expect.

Spending less than you earn is a great principle that over a given period of time vastly improves the chances that you’ll have a higher net worth and less debt, but it doesn’t guarantee it. Sometimes, emergencies will happen. Sometimes, your car won’t start. That doesn’t invalidate the principle.

Buying store brand items first and sticking with them if they work is a great principle that ensures that you’ll save money on a lot of your purchases, but it doesn’t guarantee it. On rare occasion, you might buy a store brand item that turns out to be unusable for some reason – product failure, allergies, and so on. The occasional “dud” product doesn’t invalidate the principle.

Practicing good social behavior and starting polite conversations with people is a great principle that ensures that you have a much better chance of building a good relationship in a room full of people, but it doesn’t guarantee it. Sometimes, you might start talking to someone who is just unfriendly. Sometimes, you might say the wrong thing at the wrong moment. Those occasional bad results don’t invalidate the overall principle.

Good principles are never guarantees. They merely increase the odds of an outcome that you’ll like. If you expect guarantees in life, you’ll be disappointed time and time again. Instead, you should simply search for good principles that provide a greater likelihood of the outcomes you want, and live by those principles.

Consider What Life Would Be Like If You Never Had the Principle at All

When you see a short term run of bad outcomes from good decisions, such as a period when the stock market tumbles or a period where a bunch of unexpected events drains your emergency fund or puffs up your credit card balances, it can be really tempting to abandon those good decisions.

But simply step back and consider for a moment where your life would be if you had never made those decisions.

If you didn’t choose to commit to spending less than you earn, you wouldn’t have had the emergency fund or the breathing room to make paying for that series of unexpected events. Yes, you might be “back where you started” with regards to your emergency fund or your credit cards, but where would you be if you had never saved at all? It wouldn’t be good, would it.

If you hadn’t been investing at all, you wouldn’t be holding a ton of investments that have now gone through a correction and are poised for a long positive run. If you hadn’t changed things around so that you could afford to easily invest, you would have never caught the bottom of this market and you wouldn’t be able to ride the elevator up all the way from the ground floor. You are in far, far better shape than if you had never invested at all, and you’re poised for tremendous returns in the coming years.

The thing is, whenever you’re living by a good principle and you step back and look at the whole impact of that principle on your life over a longer period of time, you almost always find yourself with a rather large net positive in your life, one that would not exist if you didn’t stick to your principles.

Here’s another example: I might sometimes go to a community event, talk to a bunch of people, and find that none of them click at all with me and one or two seem to actively shy away from me for whatever reason. That could be used in my head as “proof” that the principle of being social and trying to build relationships at community events is a bad one, but if I step back and look at a broad view, I see that I’ve made a lot of connections over the years by just having the courage to talk.

If your principles are sensible bedrock principles that you trust and that you’ve seen have great results in the past, stick with them even in the tough times. Good principles aren’t about perfection, but about simply having a better average outcome than other ways of doing things. You’ll still fail sometimes, and that’s okay, but over the long run, you’ll see far more success with a good principle. When you’re in doubt, step back and look at that long run.

Final Thoughts

It is very easy to step into a mindset of not trusting your principles when you find yourself on a losing streak at life. The thing to remember is this: principles really matter over the long term, not the short term. If you have a lot of situations in your life where your principles come to the surface, you’re going to eventually have some streaks where your principles do not result in the desired outcome.

Think of it this way. Imagine that life is like rolling a six-sided die, like at a craps table. If you just bumble through life, you might find that you only succeed when rolling a 5 or a 6, and a 1 through a 4 is a failure. On the other hand, if you adopt a principle, you might change the game a little – now a 4, 5, and 6 are successes and a 1, 2, and 3 are failures.

If you roll that die 1,000 times, you’re going to find that there are periods where you keep rolling 1 or 2 or 3. You have big runs of failures. It can seem like your principle fails you. However, rather than looking at those streaks, look instead at the results over 1,000 rolls. You’re going to have way more success over the long run by sticking with principles.

Find good principles. Stick with them. Step back from losing streaks and look at the big picture.

You’ll be glad you did.

Related Articles:

The post Struggling Against Good Decisions with Bad Results appeared first on The Simple Dollar.



Source The Simple Dollar http://ift.tt/2jfjzYh

50/20/30 Method Is Perfect if You’re on a Budget… but Still Have a Life

Budgets are terrifying.

There. I said it.

If you’re anything like me, when someone says the word “budget,” your mind instantly wraps all of your favorite splurge items in a big mental bear hug. “Don’t worry beer money. I won’t let them get you. HBO, don’t look at them and maybe they’ll go away!”

The problem with this mode of thinking is that it focuses on the negative. The idea of a budget that makes you account for every single dollar is suffocating.

As a self-proclaimed optimist, I know I need to reprogram my brain to see the positives. But how do I do that when someone wants to eliminate all of my fun money?

Here’s how: Work with a budget plan that doesn’t put a stranglehold on your fun money.

It turns out there is a budget out there that does just that. It’s called the 50/20/30 budget plan, and it’s perfect for people who, like me, freak out at the thought of budgeting. Seriously, you can even keep your morning Starbucks run.

How to Use the 50/20/30 Budget Plan. It’s Simple.

The idea of the 50/20/30 budget plan was popularized by U.S. Sen. Elizabeth Warren, a bankruptcy expert, and her daughter, business executive Amelia Warren Tyagi, in their joint book “All Your Worth: The Ultimate Lifetime Money Plan.” The goal is to break down your monthly take-home income and focus your spending in three broad categories.

Essential Living: 50%

This category is for the essential bills. Let me emphasize that word: essential.

  • Rent or mortgage: You know, that place where you live.
  • Groceries: Because those ramen noodles don’t come free!
  • Car insurance and/or car payments: You do need a car… right?
  • Phone and internet: Let’s face it, they’re essentials — so you can read The Penny Hoarder!
  • Gas for your work commute: Because the boss thinks you’re too sweaty if you run to work every day.
  • Credit card and loan minimum payments: Make no mistake: Making your minimum payments on your debts is an essential. You can’t afford to deal with the late fees and credit risks of not meeting that basic requirement. Period.
  • Other: Bills that are essential and probably no fun at all. Maybe you have prescription meds, day care costs or even doggie day care. Yeah, Mr. Barky counts, but your wine-of-the-month club does not.

Financial Goals: 20%

This second category puts the focus on helping you improve your financial health. It turns out that being less poor is more fun than being poor. #lifegoals

  • Investments: This includes your 401(k) and all other investments. Don’t have any yet? It’s never too late to start investing.
  • Savings: One of the biggest steps to financial health is having emergency savings so you don’t step backward every time an unexpected expense pops up.
  • Debt-reduction payments: This is for payments on your credit cards, student loans and any other debts that are above the minimum payment. Yes, that $400 you borrowed from your roommate for that weekend in Vegas fits here. (Even though it’s interest-free, you may want to pay your friend back first.) As long as you owe money, it’s hard to get ahead.

Personal Spending: 30%

This is the category that makes this budget work for the budget-squeamish. It’s all of the stuff you like to spend money on but don’t really need. You know, goofin’ off money. Did you notice the percentage? It’s a decent amount.

  • Vacations: You could make a case for vacations being a necessity, but for this budget, they’re not. Save up for it and then enjoy whatever you save without the guilt — or your credit card.
  • Going out for movies or drinks: Seriously, socializing is important. Very important. Your morning latte? Go for it. Budget responsibly for it, and it’s all good.
  • Netflix and other in-home entertainment options: Yeah, I felt you cringe here. You finally cut the cord with cable, so this is an essential, right? Nope. There are ways to watch plenty of TV shows for free. That said, if you can fit it into this part of your budget, go for it.
  • Shopping for clothes, decor, etc.: I know. That sale won’t last forever! Get the latest styles, but budget for them.

Tips for Budgeting Success With the 50/20/30 Rule

Let’s start with the biggest chunk. That 50% number you should put toward necessities is a maximum. Yes, that’s right. A maximum.

If your monthly bills are higher than 50% of your monthly income, you need to make some adjustments. Ideally, your housing shouldn’t cost more than 30% of your take-home pay. If it does, you may need to consider downsizing. It’s not fun, but it could be a key step to getting ahead financially.

Find other ways to cut your monthly expenses by making your home more energy efficient and shopping smart for groceries. How much space do you have outside? Maybe it’s time to start a garden to keep those costs down. Come on, get a little dirty — you might even love it.

Next, take a good look at your personal spending. Again, that 30% is a hard line. If you go over your past year’s bank statements, you’ll probably find that you are fudging a bit high in this category. I know I’ve been guilty. Try these tips:

  • How often do you eat out at restaurants? Be honest with yourself and think about lunch during the workday, too. Can you trim that? You can probably cut that in half without suffering a bit. Don’t believe me? Try it.
  • Take a hard look at your TV, phone and internet bills. Do you need all of those premium services? Cut back a little and see how you do. When’s the last time you read a book? Check out your local public library for a ton of free books, movies and more.
  • Shopping: We all love it, even if we claim we don’t. It may be clothes. It might be books. Whatever your weakness is, set a budget for yourself. Have old stuff you don’t want anymore? Sell it and add that money to this part of the budget!

Finally, realize that the 20% is where this simple budgeting system helps you the most. That 20% is not a hard cap. If you can find a way to save more, pay off more on your debts or boost your investments, do it.

The goal for budgeting is to get out of debt, and increase your savings and investments. Of course, you want to get to a point where you can buy your dream home, and have the income you need to take amazing vacations and live the life you dream of living. To do that, you need to zero in on eliminating that debt and growing your personal wealth.

Is it fun? No, but with the 50/20/30 rule, it’s not torture, either. It’s about prioritizing and then weeding out those expenditures you can live without. It’s not about living like a hermit or denying yourself any fun or extravagance.

Tyler Omoth is a senior writer at The Penny Hoarder who loves soaking up the sun and finding creative ways to help others. Catch him on Twitter at @Tyomoth.

This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.



source The Penny Hoarder http://ift.tt/2m8s0pw

Consumer Rights Act – the retailers that don’t play ball

Consumer Rights Act – the retailers that don’t play ball

If you’ve parted with cash for goods or a service and you’re unhappy, then it pays to know your legal rights. But a Moneywise investigation reveals that many leading retailers have misleading returns policies.

Have you ever bought something that doesn’t work or wasn’t what you ordered? Thousands of people buy items that are faulty or misdescribed each year and, as more of us shop online, the chance of getting a dodgy item is likely to increase.

The good news is the Consumer Rights Act 2015 affords us a host of rights should something go wrong. The bad news is Moneywise has found that many leading retailers’ returns policies risk misleading people about their legal rights and there is little anyone can do about it if the provider refuses to acknowledge the law and pay up.

The good news

At the heart of the Consumer Rights Act (CRA) are requirements that goods and services must be of satisfactory quality, fit for purpose and as described. If they are not, customers are entitled to a full refund, provided they contact the provider within 30 days. This is regardless of whether the items were purchased in a sale or at full price.

On top of this, buyers have up to six months to reject a product or service for the reasons set out above. However, they must give providers a chance to repair or replace the offending purchase. If either isn’t possible, a refund is due.

After six months, the customer may still be entitled to some money back if it would be reasonable to expect the product to last for any reasonable spell. However, they may need to argue their case in court.

Of course, there’s a lot more in the CRA than just timescales for rejecting dodgy purchases, as we found when scrutinising the T&C of 10 leading retailers.

Timescales and remedies

Several retailers’ policies could confuse customers looking to reject items and potentially deny them their legal rights.

House of Fraser states that customers have 30 days to return faulty goods for a full refund. This statement is wrong on two counts, as customers have far longer than 30 days to tell the retailer they are rejecting an item, let alone return it. It also ignores the right to reject not just faulty goods, but also those that aren’t ‘as described’.

Primark gives customers 28 days to return goods, while Dorothy Perkins gives customers 14 days to send items by post or 28 days  for store returns. Habitat is even worse, requiring notification of ‘defects’ within seven days.

Both B&Q and Homebase give customers 45 days to reject the goods for a full refund. While 45 days appears generous and more than covers the 30-day right to reject, it falls short of the six-month right to a repair or replacement, followed by a refund if neither remedies work.

Two of the retailers we investigated overlooked the right to reject if a purchase is not ‘as described’.

John Lewis’s policy states: “Unless faulty, please return any unwanted items within 35 days of purchase or receipt of your order”, while Toys R Us dictates: “If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.”

Free returns

If being urged to meeting spurious returns deadlines isn’t bad enough, there’s also the potential cost of posting the unwanted items. The CRA states providers must bear “any reasonable costs” of returning faulty or misdescribed items, other than costs incurred by returning items in person.

However, not all providers play by the rules. New Look and Toys R Us will not refund delivery costs incurred, while House of Fraser will only reimburse return delivery costs on faulty items.

Show me the money

According to the Consumer Rights Act, a refund must be given “within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund”.

Yet several retailers impose a longer refund period. Dorothy Perkins requires customers to “allow 28 days from the day the parcel is posted for your refund to be processed”. Habitat’s policy requires the customer to wait “28 days from notice of cancellation”.

Payment in kind …

After going to the trouble of returning faulty or misdescribed goods, you would expect to be refunded in the same way you paid, and you’d be right. The CRA dictates: “If the consumer paid money under the contract, the trader must give the refund using the same means of payment as the consumer used, unless the consumer expressly agrees otherwise.”

House of Fraser gives customers 30 days to return faulty goods for a full refund, but confusingly, the company’s T&Cs state: “You have up to 35 days to return your unwanted goods to make an exchange or receive a gift card (in-store return) or eVoucher (warehouse return).”

There is no acknowledgement of the right to reject faulty goods or misdescribed items at all and receive a refund in the same way the item was paid for, should an exchange or repair not be possible.

Proof of purchase

According to the CRA, there is no requirement to produce a receipt or delivery document as proof of purchase. Government advice states: “You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.”

Despite this, a few retailers specify the type of proof of purchase they will accept. Without a “receipt, order confirmation or delivery note”, John Lewis will issue “a gift card to the value of the current selling price.”

Similarly, Toys R Us defines its proof of purchase as a “receipt or delivery note”. Without either, refunds will be given “at the discretion of management” and in the form of a credit note. B&Q only accepts a receipt or sales invoice as proof of purchase, while Primark requires a till receipt.

Your statutory rights

If companies produce a returns policy, they need to ensure that consumers know that this is in addition to their rights afforded them by laws such as the Consumer Rights Act. Including a statement along the lines of “your statutory rights are not affected” is not good enough, as the average person is unlikely to know what it means.

According to Mark Woloshak, a consumer law expert at law firm Slater and Gordon, companies may need to rethink their approach: “If a seller is advising customers of a returns policy that is less generous than that afforded by the Consumer Rights Act, but stipulates that statutory rights are not affected by them, it might potentially breach the fairness regime contained in the Consumer Rights Act.”

“What the companies appear to be advising customers here is not inaccurate. It could, however, be seen as not being as clear as could be expected and could therefore be considered misleading.”

Unenforceable rights?

You may have 30 days on rejecting an item to claim your right to a full refund, or up to six months to ensure an exchange, a repair or failing that a refund. However, Martyn James, from consumer rights group Resolver, believes falling foul of a company’s returns policy is a real possibility: “It’s unbelievable how opaque or in some cases downright dishonest most retailers are about the rights you have under the Consumer Rights Act 2015. Up to a third of the shopping-related complaints we see involve some kind of breach of the CRA.”

In theory, companies can receive a hefty fine, but according to Trading Standards this is unlikely to happen, as Peter Stonley, lead officer at the Trading Standard Institute, told us: “If a trader does not accept a consumer’s request to reject, the consumer would have to sue them or go through an alternative dispute resolution scheme.

“The only time regulatory sanctions could be used against a trader not responding to a consumer’s legitimate right to reject would be through an enforcement order under the Enterprise Act. We would be looking at a rogue trader rather than one that simply (for whatever reason) did not give a refund when they should have.”

With no authority willing to take on providers who fail to abide by CRA requirements, your best bet is to make every effort to mediate with the retailer. You could sue, but unless your faulty product cost a bomb, this isn’t a viable option.

What the retailers said…

We put our findings to the 10 retailers. B&Q told us that should a product “purchased [after the 45 days’ full refund period] be faulty or not as described, we will offer an exchange, refund or repair as appropriate.”

Homebase confirmed they would be amending their returns policy in the light of our investigation, while Habitat told us: “We are already in the process of making our terms and conditions even clearer for customers.”

Primark welcomed our findings and responded by saying it will be amending its policy wording. A spokesperson said: “Going forward, we will split out information on refunds for faulty goods and refunds for returns where a customer has simply changed their mind.”

New Look said it will be reviewing and making necessary updates to returns policy wording, but assured us that the 28-day limits do not apply to faulty or misdescribed products.

John Lewis and Oasis told us their legal teams regularly review their policies and are confident they are compliant with the Act. The other retailers did not comment on our findings.

Getting it right

Despite finding 10 retailers whose returns policies contained potentially misleading aspects, plenty of other shops appear to have no problem with getting it right. For example, Argos and French Connection provide clear summaries of the rights afforded customers under the CRA, after explaining their own returns policies. If they can do it, why can’t the rest?

“My rug did not fit the website description"


 

Diana Hughes, 45 (pictured above), from Hythe in Kent, is no stranger to contacting the customer service department of various retailers. After all she understands how they work, as she works in one such department for an international transport operator.

Most recently, she managed to secure a refund on a hallway runner she bought online. The rug was not as described on the website she bought It from, and so she complained.

She told us: “It didn’t fit the description at all. It was washed out and didn’t even have the same pattern. It was supposed to be hand woven, but was obviously stencilled. I quoted my rights, pointing out it wasn’t as described, and I got a refund without needing to send the rug back.”

Top tips for rejecting goods

The Consumer Rights Act covers goods and services that have failed due to a fault or because they are not as described. This includes digital items such as DVDs and software, and personalised items that are faulty or not as described.

  • Contact the company by phone and email as soon as you are aware of a problem (keep a record of all correspondence).
  • Take photos of any physical evidence of the fault, or issue, plus of any serial number for the item. Scan supporting documents, such as receipts, so you have a record.
  • When rejecting and returning items quote the Consumer Rights Act in all correspondence if the company’s policy appears to offer less than your legal rights.
  • If you meet with resistance, contact the company’s complaint department or head office. Consumer rights bodies such as Resolver.co.uk and Moneysavingexpert.com have resources, such as template letters and advice sheets, which can help you with a claim.

Dan Moore is a personal finance and consumer rights journalist who previously worked for Which? and has written for publications including The Times, FT Adviser and French Property News.

Section

Free Tag

Related stories

Twitter



Source Moneywise http://ift.tt/2zvh4VO