Tax returns for 2017 won’t come in the mail for a few months, but there’s work to be done at Jackson Hewitt Tax Service.
The tax preparation service has six work-from-home job openings supporting customers, employees and the company in various ways. No tax-filing experience is needed.
These are all full-time seasonal gigs that could last up to six months. A representative for the company told us candidates from all 50 states will be considered. Pay ranges from $10.50 an hour to about $15 an hour.
For other companies hiring seasonally (and permanently!) be sure to like The Penny Hoarder Jobs on Facebook to stay in the loop.
Social Media Specialist
Jackson Hewitt is looking for a remote social media specialist to respond to customers on various platforms.
You’ll need to have:
- Two years of customer service experience (social media experience is preferred)
- Knowledge of social media platforms
- Great communication skills
- Proficiency with Microsoft Office and other tech systems
See here for more information and to apply.
Escalations Specialist
The escalations specialist will assist with customer complaints, service delivery failures and other issues.
You’ll need to have:
- Two years of customer service experience, preferably involving customer de-escalation
- The ability to remain professional and patient at all times
- Great communication and data entry skills
- Proficiency with Microsoft Office and other tech systems
See here for more information and to apply.
Client Care Representative
The client care representative will respond to customer concerns over the phone or via web chats.
You’ll need to have:
- A high school diploma or GED
- At least one year of call center experience
- Great communication and data entry skills
- The ability to remain professional and patient at all times
- Proficiency with Microsoft Office and other tech systems
- Being bilingual in Spanish is a plus
See here for more information and to apply.
Operations Support Representative — Tier 1
The tier 1-level operations support representative will respond to hardware and networking troubleshooting issues from Jackson Hewitt franchise and corporate employees, either over the phone or via web chats.
You’ll need to have:
- A high school diploma or GED
- At least one year of tech support contact center experience
- Proficiency with Microsoft Office, contact center applications and other tech systems
- Great computer navigation and data entry skills
- Proficiency in learning new technologies
- Being bilingual in Spanish is a plus
See here for more information and to apply.
Operations Support Representative — Tier 2
The Tier 2-level operations support representative will work to solve advanced hardware and networking troubleshooting problems from Jackson Hewitt franchise and corporate employees. Work is performed over the phone or via web chats.
You’ll need to have:
- A high school diploma or GED
- At least two years of tech support contact center experience
- Proficiency with Microsoft Office, contact center applications, quality monitoring tools and other tech systems
- Great computer navigation and data entry skills
- Being bilingual in Spanish is a plus
See here for more information and to apply.
Real-Time Analyst
The real-time analyst manages call center scheduling to make sure there is adequate staffing to respond to the expected volume of incoming calls
You’ll need to have:
- At least one year of experience in a multi-channel call center
- At least one year of experience in trend analysis
- Experience using spreadsheets and database software, such as Microsoft Excel and Access
- Experience using a major automatic call distribution system and using forecasting/scheduling software
- Some college experience is preferred, specifically completion of math or statistics courses
See here for more information and to apply.
Nicole Dow is a staff writer at The Penny Hoarder.
This was originally published on The Penny Hoarder, one of the largest personal finance websites. We help millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. In 2016, Inc. 500 ranked The Penny Hoarder as the No. 1 fastest-growing private media company in the U.S.
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