About 260,000 customers of Co-operative Energy are due a collective £1.8 million in compensation following problems with the firm’s complaints handling and billing processes.
Energy regulator Ofgem first got involved with Co-op in June 2015 following a steep increase in customer complaints reported both to Ofgem and to charity Citizen’s Advice.
Source Moneywise http://ift.tt/2eJKNQj
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