Energy firm Ovo is making a payment to charity after it missed appointments with customers or turned up late and failed to compensate them in accordance with the regulator’s rules.
Ovo is paying £58,000 to the charity Step Change to help indebted energy customers. This includes £54,000 worth of redress, plus a further charitable donation of £4,000.
Source Moneywise http://ift.tt/2hAXAcB
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