This article was written by Moneywise's Fight for your Rights columnist Simon Read in response to a reader’s query.
If you're having trouble with a company and wish to enlist Moneywise's help, email fightback@moneywise.co.uk or click here. Or write to us, including your name, address and telephone number at: Fightback, Moneywise Publishing, Standon House, 21 Mansell Street, London, E1 8AA.
Reader: I bought a SIM-only device from Vodafone so I could create a mobile Wi-Fi network for my daughter who was moving into residential care as she has learning disabilities and the onset of dementia. I bought a 15GB device for £15 a month after being led to believe that once we have reached the data limit, the device would cut off.
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