Moneywise columnist helps a reader get their money back for a faulty Ikea product.
"In August 2016, I bought an Ikea sofa bed to be used by the tenant in my flat.
"Early this summer, he got in touch to say that the sofa cushions had sunk to such an extent that he could feel the wooden frame underneath, making it uncomfortable to sleep on.
"I gave my tenant a copy of my receipt and he contacted Ikea to ask for replacement cushions.
"The store sent an inspector who said he would recommend a change of both cushions. However, Ikea then rejected the claim because the damage was caused ‘due to the care instruction not being followed’.
"We dispute this as my tenant has looked after the bed, albeit using it every night. If it’s not up to the job, we want it replaced. Can you help?"
BS/London
We certainly can. When we got in touch with Ikea, it responded quickly and sent you a gift card for the £350 cost of the sofa bed. My advice? Don’t buy the same model and check that the one you do buy is robust enough to be used on a nightly basis!
OUTCOME: Ikea sent a £350 gift card for a new sofa bed
Simon Read is a money writer and broadcaster. He was the last personal finance editor at The Independent and is an expert on BBC1’s Right On The Money.
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