Work-from-home jobs are in high demand these days.
I mean, it seems like everyone (and their mother’s cousin’s uncle’s sister’s neighbor’s babysitter’s friend) wants a job that allows them the freedom to work from their living room sofa.
But there’s some fierce competition out there, and it can often be difficult to stand out in the pool of pajama-wearing, couch-lounging, just-rolled-out-of-bed workers.
So when we see jobs that have a location requirement — such as “must live within 100 miles of a hub site” — we know that a lucky few will have less competition for a particular job.
Such is the case with these two Capital One work-from-home customer service representative positions: They’re open to applicants in Florida and Virginia — within 100 miles of Tampa and Richmond, respectively.
(And if you don’t live in one of those two areas, don’t worry! We post plenty of opportunities on our Jobs page on Facebook. Be sure to stop by and give it a like so you can stay up to date!)
Customer Service Representative at Capital One
Capital One is currently looking for full-time, work-from-home senior customer service representatives in the Richmond, Virginia, and Tampa, Florida, areas.
In this position, you’ll be tasked with fielding inbound calls, answering customer questions, handling issues with one-call resolution and providing a stellar overall customer experience. You’ll also be in charge of helping to educate and inform customers on how to use their credit cards properly.
To be successful in this role, you should:
- Be a passionate customer service advocate
- Have strong time-management, multitasking and self-motivation abilities
- Possess strong decision-making skills with a high level of autonomy and self-management
- Have excellent verbal and written communication skills
- Have strong call control techniques, including listening and questioning skills
- Have knowledge of digital servicing
You should also be available to work afternoons, evenings and at least one weekend day.
Training for this role will last for seven weeks and will be done primarily out of your home, although you may be asked to come into one of the offices during the training period. Training takes place Monday through Friday from 11 a.m. to 8 p.m.
You should have a home office environment free of noise and distractions. A wired, high-speed broadband internet connection is required.
A high school diploma, GED equivalent or military experience is required (although a bachelor’s degree is preferred). You should also possess at least two years of customer service experience or at least six months of experience working in a home office environment.
Benefits include medical, dental and vision insurance, a 401(k) with employer match, tuition reimbursement, paid holidays and paid time off.
Pay for this job is not included in the job listing, but we’ve reached out to the company and will update this post when we hear back.
Candidates living within 100 miles of the Tampa, Florida, hub can apply here.
Candidates living within 100 miles of the Richmond, Virginia, hub can apply here.
Grace Schweizer is a junior writer at The Penny Hoarder.
This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.
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