Picture a Venn diagram.
In one circle, it says “people who want to work from home.”
In the other, it says “people who are patient, empathetic and have a strong enough constitution to deal with disgruntled customers day in and day out.” (It takes a special person, truly.)
If you, Penny Hoarder and job seeker, fall somewhere within the slim union of those two circles, then this post is for you.
Behold: three customer service jobs that allow you to work from home.
(And if you don’t fall within the union of this particular hypothetical Venn diagram, don’t worry. Just go ahead and like our Jobs page on Facebook. We post awesome work-from-home opportunities there whenever we find them!)
Land One of These Work-From-Home Customer Service Jobs
Here are three work-from-home customer service jobs that are open now.
Customer Operations Associate at Clerky
Clerky is a company that focuses on helping startups deal with legal paperwork.
It is currently looking for a customer operations associate to work from home in any U.S. state.
Pay: unlisted, although the company says it is “top-of-market”
Schedule: full time, but flexible hours must overlap with traditional business hours (the company is based in California)
Responsibilities include:
- Writing thoughtful responses to customer emails
- Writing and maintaining help center articles
- Identifying trends in customer issues that should be addressed
- Coordinating and submitting government filings
- Auditing invoices and resolving discrepancies
- Performing targeted customer outreach
- Working with engineers to help in the debugging process after a customer complaint
- Assisting product development by testing new features
Applicants for this position must have:
- At least two years of experience in an email-based customer support role
- Exceptional written English communication skills
- A genuine love for helping customers
- Strong technological knowledge
- High emotional intelligence
Benefits include:
- Health insurance
- Flexible scheduling
- Educational opportunities
To apply for this job, go here.
Call Center Representative at Conduent
Conduent provides diversified business process services.
The company is currently looking for a full-time call center representative to work from home.
Pay: unlisted
Schedule: full time, to be determined based on availability
Responsibilities include:
- Completing questionnaires and surveys via telephone
- Obtaining and verifying information on inbound calls
- Placing outgoing calls when further information is required
- Documenting call information
- Routing calls to appropriate departments
- Utilizing scripts to answer frequently asked questions
- Maintaining and improving quality results
Applicants for this position must have:
- A high school diploma or GED equivalent
- Excellent computer navigation skills
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Excellent communication skills
- Bilingual in Spanish is preferred
- Strong data entry and typing skills (35+ words per minute)
- A quiet, distraction-free home office space
- High-speed internet access
Benefits include:
- Healthcare benefits after 60 days
- Accrued paid time off after 180 days
To apply for this job, go here.
Customer Success Champion at Follow Up Boss
Follow Up Boss is a real estate lead conversion and sales follow-up platform.
The company is currently looking for a customer success champion to work from home.
Pay: competitive
Schedule: 8 a.m. to 5 p.m., Friday through Tuesday
Responsibilities include:
- Answering incoming customer phone calls
- Resolving support tickets using Help Scout
- Onboarding and setting up new accounts
- Monitoring accounts to ensure customers are satisfied
- Advocating customers’ requests and needs across the company
- Educating on newly released features and functionality
- Contributing to the knowledge base
Applicants for this position must have:
- Prior experience in a customer service role
- A self-motivated, proactive mindset
- Patience, empathy and a good sense of humor
- Superb written and verbal communication skills
- A quiet, dedicated home office space
Benefits include:
- Medical
- Dental
- 20 days of paid vacation
To apply for this job, go here.
Grace Schweizer is a junior writer at The Penny Hoarder.
This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.
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