Sutherland is hiring part-time, work-from-home gamers to join its customer support team. The gaming support/customer service representative will help gamers troubleshoot issues to get them back in the action — from router problems to console issues. You’ll field calls for payment hiccups as well.
Hours are flexible, around 20 to 29 a week, with opportunities during peak traffic for additional hours (usually during holiday season). Candidates should have a year or more of customer service experience.
The position is 100% remote and limited to residents of the contiguous United States. (Sorry Alaska and Hawaii).
While the salary information isn’t listed on the job post, Glassdoor clocks the pay between $8 and $9 an hour.
Mandatory training will take place from July 18 to August 26. It will be on Tuesdays through Saturdays, from 3 p.m. to 11:30 p.m. EST. Sutherland offers bonuses for perfect attendance in training and the first 30 days of work.
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Gaming Support/Customer Service and Technical Support at Sutherland
Pay: Not specified
Responsibilities include:
- Flexing your gaming and tech knowledge to troubleshoot customer issues over the phone
- Handling multiple types of calls (billing, internet, gaming console and hardware issues)
- Keeping up with the latest gaming platforms and trends
Applicants for this position must have:
- One or more years of customer service (in a contact center is a plus)
- High school diploma or GED
- Excellent communication and troubleshooting skills
- High-speed, hard-wired internet connection
- Typing speed of at least 30 words per minute
- Proper headset, keyboard and mouse (PC supplied by Sutherland)
- A secure place to work that’s free of distractions
- Flexibility to work extra hours if needed
Apply here for the gaming support — customer service and technical support position at Sutherland.
Adam Hardy is an Editorial Assistant at The Penny Hoarder.
This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.
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