Two of my smartest friends and fellow curators wrote blog posts this week about customer service. They couldn’t have been more different. And somewhere in between, there’s an important distinction. But before I make any conclusions, let’s start by laying out the terms of engagement. My pal Jason Hirschhorn publishes the widely read and influential MediaRedefined newsletter. He’s a lifelong techy, and not someone who has unreasonable expectations about the world we live in. He’s a rock-solid realist. Now that said, you don’t want to piss him off, because he has a sharp editorial voice - and when provoked is liable to unleash harsh criticism. That said - I wasn’t expecting to see this picture at the top of his daily newsletter. Ouch.
Source Forbes - Business http://ift.tt/1In6jmP
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