So here's the problem. I guess I've become the high-tech/high-touch customer service guy. But does that mean I want every company in the world to be split right down the middle of technology and touchy-feeliness in their approach to customer service? (Or, for that matter, to head entirely over to the high-tech side of the equation without a customer-driven rationale for doing so?)
Source Forbes - Business http://ift.tt/1BdjBCT
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